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Customer Support Solution for the High-Growth Online Gaming Industry

Powered by Zoho and Customerization

We’ve built a 24/7 online gaming client support portal powered  by Zoho Desk.  Now gaming operators and brands can:

  • ✅ Create scalable customer service operations
  • ✅ Enable omni-channel client communications
  • ✅ Comply with responsible gaming policy requirements
  • ✅ Analyze player patterns and segment clients
  • ✅ Leverage AI capabilities for effective ticket management
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It’s time to solve your pressing customer support challenges by implementing an online gaming industry solution powered by Zoho and Customerization

Many companies in the online gaming industry today are experiencing rapid growth.
According to this latest publication from Meticulous Research®, the Online Gaming Market is projected  to register a CAGR of 19.6% from 2023–2030, to reach $431.87 billion by 2030.

With this growth comes challenges around effective customer service and efficient customer management.  Challenges like how to:
01
Sync and coordinate different departments and business functions
02
Integrate previous client data like support inquiries, product usage, and sales
03
Provide support representatives with real-time client information
04
Automate manual processes with seamless integrations
05
Flag responsible gaming issues

“We had so many manual processes and interactions that our internal teams felt disconnected,  and we knew we could serve our customers better and make for more efficient operations for us and a better experience for them.”

Mickey Blayvas

Founder & CEO, Blazesoft Ltd.

With our packages gaming support solution, we have eliminated these challenges, so than now you can:

  • ✅ Create a customer service strategy that scales as your online gaming business grows
  • ✅ Implement customer-focused solutions designed efficiently and effectively for how your customers interact
  • ✅ Leverage customer service software to streamline operations to serve your online customers
  • ✅ Meet and exceed responsible gaming policy requirements

WHAT DOES SUCCESS LOOK LIKE WITH OUR ONLINE GAMING CUSTOMER SUPPORT SOLUTION?

  • ✓ Unified support process where technology guides support agents’ activities
  • ✓ AI-powered answer prompts to shorten customer service response time
  • ✓ Smooth internal and external communications set up using templates
  • ✓ Multi-channel support while providing a 360°customer view
  • ✓ Responsible gaming compliance metrics including pattern recognition and red flag identification
  • ✓ Advanced reporting on any business KPIs available at the click of a button
  • ✓ Connected website, affording efficient instant support and cross-sell opportunities
  • ✓ Robust reporting and monitoring of employee performance and customer satisfaction
  • ✓ Happy employees as a result of reduced manual work and redundant error management
Support_Solution

This solution is for you if you’re a gaming brand or operator who:

01
Needs to scale customer service operations
02
Needs guidance on best-fit technology options
03
Needs cost-effective industry-specific solution

CUSTOMERIZATION OFFERS A CUSTOMER SUPPORT SOLUTION FOR THE ONLINE GAMING INDUSTRY

This solution makes the standard customer support solution fit your business processes for less than what most vendors sell the software for standalone!

YOU WILL GET:

  • ✅ Zoho software solution licenses
  • ✅ Customerization consulting + implementation services
  • ✅ Requirements gathering for your personalized solution
  • ✅ Build, test, and deployment solution
  • ✅ User training and support for your solution

We know you have many choices when it comes to software and implementation services you can choose.  The choice becomes easier when you understand you receive best-in-class software + implementation support designed specifically for the online gaming industry when you choose Customerization.  And you get all this for less than what many software providers will sell you for just the software alone!

Contact our experts today

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