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CYBER AND INFORMATION SECURITY FOR BUSINESSES 101

Cybersecurity Basics Training

As digital threats evolve in complexity and frequency, organizations must ensure their frontline defense—employees—are equipped with the knowledge and habits to protect sensitive data and systems. The Cybersecurity Basics Training by Customerization empowers staff with practical skills to identify risks, avoid common cyber pitfalls, and respond to incidents effectively.

Tailored for today’s tech-enabled, customer-front workplaces, this hands-on training program builds a culture of digital responsibility. Participants will develop foundational cybersecurity awareness and strengthen their decision-making through scenario-based learning, real-world examples, and interactive discussions—all guided by seasoned instructors.

Training Modules

Intro

  • Overview of the course
  • Program goals and outcomes
  • Importance of cybersecurity in today’s business landscape
  • Understanding roles and responsibilities
  • Q&A

Module 1. Introduction to Cybersecurity

    • What is cybersecurity and why it matters
    • Overview of modern cyber threats
    • Common myths and misunderstandings
    • Cyber risk in a business context
    • Q&A

    Module 2. Identifying Threats

    • Types of threats: phishing, malware, ransomware, social engineering
    • Recognizing red flags in emails, links, and attachments
    • Hands-on practice: Spot the phishing attempt
    • Q&A

    Module 3. Secure Communications

    • Secure email and messaging practices
    • Public Wi-Fi risks
    • VPNs and secure browsing habits
    • File sharing do’s and don’ts
    • Q&A

    Module 4. Password and Access Management

    • Creating strong passwords and passphrases
    • Multi-factor authentication (MFA)
    • Password manager tools
    • Account lockouts and suspicious login detection
    • Q&A

    Module 5. Device and Endpoint Security

    • Protecting company devices and BYOD (Bring Your Own Device) policies
    • Software updates and patch management
    • Antivirus and endpoint monitoring
    • Safe downloads and app usage
    • Q&A

    Module 6. Data Protection and Compliance

    • Understanding sensitive and confidential data
    • Basics of PIPEDA, GDPR, and other data laws
    • Encryption and secure data storage
    • Breach reporting protocols
    • Q&A

    Module 7. Responding to Incidents

    • What to do if you suspect a breach
    • Internal reporting procedures
    • Containment and recovery basics
    • Working with IT and compliance teams
    • Q&A

    Module 8. Building a Cyber Aware Culture

    • Encouraging secure behaviors across teams
    • Role of leadership in cyber responsibility
    • Resources and ongoing learning
    • Final knowledge check and discussion
    • Q&A

    COST

    Total program hours: 120

    Total program cost per user: CAD$14,000 + HST