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Main Benefits of Zoho One: Full Overview for Businesses

Zoho One is a comprehensive suite of close to 50 business applications designed to meet the needs of businesses of all sizes. This all-in-one solution provides an integrated platform to manage multiple functions, including customer relationship management (CRM) and sales, marketing, customer service, accounting, human resources, and more. In this article, we will look at what’s included in Zoho 1 applications and what it is used for, as well as provide a review of its features and capabilities.

One of the key benefits of Zoho One is its integration. All the applications work together seamlessly, allowing users to work with data across all the apps without having to switch between different platforms. This saves time and reduces the risk of errors, making it easier for businesses to manage their operations efficiently.

Another unprecedented benefit of Zoho 1 is its price. While every application can be purchased separately, a great alternative is paying for ALL the apps under one umbrella pricing. And, if your organization is small, you will benefit from the All Employees pricing that significantly discounts the cost.

What’s Included in Zoho One Applications:

Applications included in Zoho One
  1. Zoho CRM: The Zoho CRM is an integrated solution for managing customer interactions, sales funnel, marketing effectiveness, and customer service. It provides a 360-degree view of customers and enables users to track leads, deals, and customer interactions from a single platform.
  2. Zoho SalesIQ: This is a live chat and visitor tracking software that helps businesses engage with their website visitors in real-time. It provides valuable insights into customer behavior, enabling businesses to personalize their interactions with their customers.
  3. Zoho Marketing Automation (previously Zoho MarketingHub): This is an all-in-one marketing automation solution that helps businesses manage their omni-channel marketing campaigns, including email marketing, surveys, events, sms marketing, and more.
  4. Zoho Campaigns: An email marketing solution that enables businesses to create, send, and track email campaigns.
  5. Zoho Books: An online accounting solution that automates the process of invoicing, expenses, and bookkeeping.
  6. Zoho People: An integrated human resources management solution that covers all aspects of HR, including recruitment, employee records, performance management, and more.
  7. Zoho Projects: A project management solution that provides a centralized platform to manage tasks, projects, and team communication.
  8. Zoho Inventory: An inventory management solution that helps businesses track stock levels, manage orders, and fulfill customer orders.
  9. Zoho Survey: A survey tool that enables businesses to create and conduct surveys to gather valuable feedback from their customers, employees, and stakeholders.
  10. Zoho Analytics: An advanced Business Intelligence (BI) tool used for sophisticated reporting needs. Zoho Analytics works with multiple data sources and provides insights beyond Zoho applications.

Other applications included are: Zoho Forms, Zoho Invoice, Zoho Social, Cliq (Slack-like tool for internal communications), Zoho WorkDrive (like Google Drive), Zoho Mail and Calendar, Zoho Learn (an LMS and training platform), Zoho Booking (like Calendly), and many more.

What is Zoho One Used For?

Zoho One is used for a wide range of business functions and is suitable for businesses of all sizes. It is designed to help businesses streamline their processes, improve efficiency, and save time. With Zoho One apps, businesses can:

  • Manage customer interactions and relationships with the Zoho CRM.
  • Automate marketing campaigns and email marketing with Zoho Marketing Automation and/or Zoho Campaigns, Social, and other marketing apps.
  • Streamline accounting processes with Zoho Books.
  • Manage human resources, payroll, and benefits with Zoho HR and Zoho People.
  • Monitor and manage projects with Zoho Projects.
  • Track inventory and manage orders with Zoho Inventory.
  • Collect valuable feedback through surveys with Zoho Survey.

Zoho One Review:

The apps included in Zoho One provide businesses with a one-stop solution for managing multiple functions. It is an excellent solution for businesses looking to streamline their processes and improve efficiency. With its all-in-one platform, businesses can save time and resources by not having to switch between different software solutions.

Citing the CRM Evangelist, Thomas Wieberneit: “Since its origin, Zoho is building applications using one single own stack; no acquisitions. This way, Zoho is able to build applications on a stable infrastructure and to reuse a lot of parts. A result is a pretty consistent user interface and then the ability to have a strong data integration. What this also allows for, is the ability to blur the boundaries between apps, or using a contemporary term, making them composable. This works with the help of the strong no code and low code abilities that Zoho offers.“

How is Zoho one works for small businesses?

Zoho One is designed to help SMBs automate their day-to-day operations, reducing the need for manual work and freeing up time to focus on more important tasks. With applications like Zoho CRM, Zoho Books, and Zoho Projects, SMBs can manage their customer relationships, finances, and projects in one central place. This not only makes it easier to access information, but it also helps to eliminate data silos and increase collaboration across departments.

One of the standout features of Zoho One is its customization capabilities. Businesses can tailor the software to meet their specific needs, including customizing the interface, adding custom fields, and creating custom reports. This allows SMBs to get the most out of their investment, as they can configure the software to work the way they do, rather than having to change the way they work to fit the software.

Zoho One also offers robust security features, including two-factor authentication, data encryption, and role-based access control. This ensures that sensitive business data is protected and only accessible by authorized personnel.

Additionally, Zoho One is compliant with various security standards, including SOC 2, ISO 27001, and GDPR, making it a secure option for businesses of all sizes.

the full list of Zoho certifications can be found here:

Another great aspect of Zoho One is its integration with other popular third-party applications, such as Google Workspace, Slack, and Microsoft 365. This allows SMBs to seamlessly integrate their existing tools with Zoho One, making it easier to work between multiple systems.

In conclusion, Zoho One is a comprehensive business suite that offers a solution for SMBs looking to streamline their operations and increase productivity. With its affordability, customization capabilities, robust security features, integration with other popular third-party applications, and excellent customer support, Zoho One is an excellent choice for SMBs looking for an all-in-one business software solution.

Our consultants for Zoho One offers ongoing support and training to help organizations continue to make the most of the suite over time. Overall, using consulting services can play a crucial role in helping businesses achieve their goals and succeed in today’s fast-paced digital environment.